Customer Service

Well... my cable has finally been fixed.
I can finally watch my local channels with as much clarity as can be expected.

This feat, ONLY took:

6 weeks
8+ work orders
30+ phone calls to their local 24-hr "help" line
1 LONG call to their TOLL-FREE "help" line
1 LONG email
6+ messages on stupid-visor's voice-mail
5+ REAL contacts with stupid-visors
3 repair technician visits
1 repair technician stupid-visor visit
1 line technician visit
1 line technician supervisor visit
2+ "visits" that NEVER happened
FREE HBO for six months
FREE cable for at least a month

Plus lots of frustration, anger, tears, and yelling along with some moments that you could ONLY laugh at!

Now they want me to update my account to their new package, from the "grandfathered" account I have had since it was AT&T cable. This would include the new Cowboys channel (YUCK!) and the DIY network, in exchange for losing STARZ package and some misc. channels, for more money!!!! LMAO!!

Yeah, keep dreaming guys!!!!!!